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Banco General is one of the biggest employers in Panama; more than 4,900 people work at the organization and one of our priorities is offering them a safe and healthy workspace, with fair and equal opportunities, where each person can develop his or her potential.
Our politics about our relationship with employees is clearly detailed in our Code of Ethics and Conduct and our Human Resources department, through its different areas, Works towards achieving the proposed objectives. The detailed composition of our Human Capital is published on an annual basis in our Responsible Banking report, along with our programs and its achievements.
Health, well-being, and quality of life
Health, well-being, and quality of life
We look after the health and wellbeing of all our employees, for which we have different programs and initiatives that promote the physical and emotional health of our personnel.
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Emotional support
We offer our employees free psychological support, remotely and confidentially Employees are treated by qualified personnel from one of the best clinics.
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Work from home
We have different work models, including remote work, which gives flexibility to those employees whom by the nature of their job are able to do it.
Satellite offices
We have offices in Panamá Oeste, to provide space for operations personnel from specific areas of the bank that live far from the city, which has an impact on their quality of life.
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Breastfeeding room
We have six breastfeeding rooms in the biggest buildings of the bank, where more than 50% of our employees work.
Equality & inclusion
Equality & inclusion
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Banco General is proud to be one of the leading companies where gender equality is concerned.
In 2019 we were awarded the gender seal, an initiative led by the Ministry for Work and Social Development, with the strategic counseling and technical assistance of the United Nations Program for Development. It was renewed in 2022 and the certification will remain valid for three years.
We received this certification after achieving specific standards that promote gender equality in the workplace and gave us the opportunity to generate work spaces more efficient and equal.
We recognize that we still have a long way to go and so we will keep working towards equality.
Professional Development
Professional Development
Banco General´s Corporate University is the mainstay that guarantees the company´s biggest investment: training, educating and supporting the professional development of its employees.
Training is provided by both internal and external personnel, since Banco General holds important strategic alliances with prestigious school such as INCAE, IESA, University of Louisville, and Harvard Business School, among others, which provide educational tools and materials of the highest qualities.
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Vecinos en Acción: Volunteer Program
Vecinos en Acción: Volunteer Program
Banco General´s corporate volunteer program, Vecinos en Acción, is composed by more than 3,800 employees that give their time and effort without remuneration to support our community. Created in 2001, the program is built from our employees‘ social commitment, supported by the company by providing resources and tools for its organization.
Banco General´s vision is to support the volunteer in his or her work by helping in the execution of projects, recognizing his or her work, and motivating him or her to keep pushing forward. In 2023, Vecinos en Acción carried out over 420 volunteer activities, benefiting 23 non-profit organizations (NGOs) and more than 10 thousand people.