FAQs

Políticas de Privacidad del app

2024-08-01T11:09:48-05:00

Usuario y Contraseña. Tu usuario permanece encriptado, para prevenir el uso no autorizado de tu cuenta. Utilizamos la personalización de tu número de cliente, lo que te permite cambiar tu usuario por uno que contenga números y letras, el cual solo tú debes conocer. Al ingresar al app desde un dispositivo móvil puedes autenticar tu usuario

Políticas de Privacidad del app2024-08-01T11:09:48-05:00

Corporate Governance Policy

2022-07-04T13:48:55-05:00

Corporate Governance Policy (Spanish version)

Corporate Governance Policy2022-07-04T13:48:55-05:00

Fiscal Transparency Policies

2025-01-24T12:09:45-05:00

As indicated by banking regulations and our Code of Ethics and Conduct, Banco General and its subsidiaries must act in accordance with national and international regulations and laws established in matters of fiscal transparency. Therefore, we have implemented the appropriate procedures to comply with these national and international guidelines, always providing the best service to our

Fiscal Transparency Policies2025-01-24T12:09:45-05:00

Compliance Questionnaires and Sanctions Policy

2025-03-19T10:21:20-05:00

In Banco General, S.A. and Subsidiaries, we comply with, and act pursuant to the national and international laws and regulations established to prevent money laundering and financing of terrorism. Consequently, we have implemented programs to protect our clients and products and to prevent their being used to facilitate criminal activities. Compliance with the Code of Ethics

Compliance Questionnaires and Sanctions Policy2025-03-19T10:21:20-05:00

Correspondent Banks

2019-08-08T14:18:45-05:00

Correspondent Banks

Correspondent Banks2019-08-08T14:18:45-05:00

Banking License

2018-08-30T12:50:18-05:00

Banking License

Banking License2018-08-30T12:50:18-05:00

Articles of Incorporation

2018-08-30T12:48:28-05:00

Articles of Incorporation

Articles of Incorporation2018-08-30T12:48:28-05:00

Management Discussion and Analysis (SMV Reports)

2025-05-30T09:18:11-05:00

Quarterly reports 2025 - 1st Quarter - Condensed Consolidated Interim Financial Information 2025 - 1st Quarter - Management Discussion and Analysis Condensed 2024 – 3rd Quarter – Condensed Consolidated Interim Financial Information 2024 – 3rd Quarter – Management Discussion and Analysis Condensed 2024 – 2nd Quarter – Condensed Consolidated Interim Financial Information 2024 –

Management Discussion and Analysis (SMV Reports)2025-05-30T09:18:11-05:00

Financial Statements

2025-04-01T13:05:04-05:00

Consolidated Annual Banco General Year ended December 31, 2024 Year ended December 31, 2023 Year ended December 31, 2022 Year ended December 31, 2021 Year ended December 31, 2020 Year ended December 31, 2019 Year ended December 31, 2018

Financial Statements2025-04-01T13:05:04-05:00

Code of Ethics and Conduct

2024-03-28T10:58:12-05:00

Code of Ethics and Conduct

Code of Ethics and Conduct2024-03-28T10:58:12-05:00