Banco General is one of the biggest employers in Panama; more than 5,000 people work at the organization and one of our priorities is offering them a safe and healthy workspace, with fair and equal opportunities, where each person can develop his or her potential.

Our politics about our relationship with employees is clearly detailed in our Code of Ethics and Conduct and our Human Resources department, through its different areas, works towards achieving the proposed objectives. The detailed composition of our Human Capital is published on an annual basis in our Responsible Banking report, along with our programs and its achievements.

Banking´s digital transformation has provided Access to financial systems to a lot of people. At Banco General we promote this inclusion through our products and digital services.

In 2023, more than 555,600 different savings accounts were opened. For a significant number of clients, this account corresponded to their first banking product.

Also in 2023, of the 146,454 consumer loans offered, 39,500 (27%) went to people who had never had a loan with a financial institution. Likewise, a digital loans product was launched for the first time through the app. To add to these efforts, an objective was defined to increase the penetration of credit products in our mass segments. With these initiatives, the Bank seeks to provide financing to individuals who have not traditionally been able to attain credit and thus achieve greater banking access.

Yappy, the bank’s platform that allows its clients to send or request money with just a cell phone number and make payments to businesses, continues to grow in the country, with more than 1.4 million members by 2023.